Assistant Manager

Job Title: Assistant Manager

Reports to: General Manager

FLSA Status: Non-exempt

Summary:

Our Assistant Managers are responsible for the day to day operations of the retail staff, delivery staff and security staff. As part of the leadership team, they are responsible for the growth and success of the venue. Most time will be spent on the development and training of staff, driving sales, ensuring guests receive high quality service, upholding the Urbn Leaf brand standards and operating all aspects of the dispensary under the direction of the General Manager.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

• Oversee dispensary team including but not limited to: reception, budtenders, security, dispatch and delivery drivers
• Ensure time is effectively split between all departments as needed
• Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)
• Ensure all staff is on time, well-groomed and in clean uniforms
• Handle all returns, exchanges and employee purchases
• Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given
• Complete checkouts for budtenders and delivery drivers ensuring all cash handling procedures are being followed
• Responsible for all cash in drop safe and vault
• Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning
• Meet with management team to ensure proper follow-up on all action items and address any personnel issues
• Report all relevant operational information to General Manager
• Handle customer issues and concerns in a professional and effective manner
• Handle all scheduling and coordinate staff onboarding with talent acquisition
• Responsible for POS updates and maintenance in conjunction with inventory personnel
• Collaborate with human resources to ensure the venue is compliant with all pertinent employee rules and regulations
• Execute marketing efforts as directed by the marketing team
• Ensure proper ambiance and cleanliness within venue at all times
• Ensure that the Urbn Leaf brand is always properly represented
• Execute quarterly all staff meetings and venue cleanings
• Train and develop employees from within
• Assist with quarterly shift lead reviews, 90-day reviews for new employees as well as annual reviews for all line level staff
• Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
• Read industry publications to keep up-to-date on trends
• Create and implement policies and procedures that will enhance customer service
• Enforce all policies and procedures of venue and the company
• Manage floor to ensure staff is on task at all times
• Perform any other duties and projects assigned by Senior Management

Qualifications:

• Must be 21 years of age or older
• At least 3 years of management experience in high volume establishments with extensive knowledge in the cannabis industry
• Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.
• Must be comfortable learning new skills
• Must have a hands-on, proactive management style

Skills and Attitudes:

Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.
Must have ability to:

• Perform all job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Be a clear thinker, remain calm, and resolve problems using good judgment
• Lead by example and ensure that your team executes the game plan laid out for them
• Understand guest service needs
• Work cohesively as a team with co-workers
• Direct staff performance and follow up with corrective action as needed

Education:

Must have one or more of the following:

• Bachelor’s degree (B.A.) from a four-year college or university
• Four years of relevant experience and/or training
• Equivalent combination of education and experience

Certificates, Licenses, and Registrations:

• Valid California ID
• Must obtain badge from city of Grover Beach

Physical Requirements:

• Must be able to stand/walk for up to 6 hours at a time
• Must be able to sit for up to 8 hours at a time
• Must be able to lift at least 50 pounds safely and properly
• Ability to work in a stressful, fast-paced environment
• Must be able to work days, nights, holidays and weekends

Pay

$24 - 26 / hour

Medical, dental, vision

401K

Paid time off

Employee discount program