What are the responsibilities and job description for the Terrain Design Key Holder position at URBN?
A Design by Terrain Key Holder is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design by Terrain program. They along with a team of Artisans uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer. This role is a full-time position.
Customer Experience
- Customer Connection: exceed customer expectations by building genuine, long lasting relationships through personalized attention; ensure prompt customer communication with project inquires
- Inspiration: shares product knowledge, new arrivals, and current trends to inspire the customer; guides customer choices to reflect their unique personal style
- Event Experience: actively creating and holding workshops and special events in their area of expertise shares details to promote Terrain’s unique events, as well as drive engagement and participation
- Store Technology: delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction.
Teamwork Communication
- Share Knowledge: exhibits strong communication while actively participating in daily meetings and projects; shares passion for plant, horticulture, and floral design & garden style
- Contribute: takes initiative and works productively with the team to achieve common, collaborative design goals
- Adaptable: demonstrates adaptability by redirecting display priorities as needed to work through problem-solving scenarios
Visual Business Operations
- Visual Environment: understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
- Display Maintenance: collaborate and communicate with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
- Department Responsibility: leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
