Assistant General Manager - LAX

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!

We are currently looking for our:

Assistant General Manager- LAX

Within Unibail Rodamco Westfield (URW), the Airports Division is revolutionizing the customer experience in airports across the U.S., creating cutting-edge environments celebrated for capturing each city’s distinct style and spirit through innovative design, sophisticated dining, luxury retail and world-class amenities. We offer our airport facility leadership and airlines partners a comprehensive range of services including capital funding options, strategic planning and market research, design, development, construction, tenant coordination, project management, permanent leasing and specialty leasing, community outreach and ACDBE management programs, operations management, marketing and promotions and digital innovations. These fully integrated services, combined with 20 years of experience and expertise, contribute to Westfield’s position as the leading development partner of choice for many of America’s premier travel hubs. With more than 600 retailers and over 600,000 square feet of retail and food & beverage services, our airport locations generate more than $860 million in annual sales.

As the flagship in its airport portfolio, URW serves as the Terminal Concession Manager (TCM) for multiple terminals at LAX, including the Tom Bradley International Terminal. LAX is one of the busiest Airports in the world with 84.9 million passengers traveling through its terminals in 2017 while also becoming the highest volume airport in the US in terms of passenger point of origin and/or final destination in 2017.

Our culture is one that focuses on four key areas:

1. A culture that Achieves – We seek individuals who take full accountability for results, who are highly focused and possess or seeks in-depth knowledge of relevant subject matter, one who often goes above and beyond and finds creative solutions to challenges.

2. A culture that Collaborates – Collaboration means so much more than just having meetings,; it’s about putting a clear and shared objective first. We encourage our people to be ambassadors of our business and brand, both internally and externally. We promote open and transparent communications and advocate alternative opinions. Our people must have the courage to disagree, but with respect, of course. In the end, we want to drive a win-win solution for all situations and outcomes.

3. A culture that Innovates – We love ‘life-long learners’ who apply an energetic mindset to the business, are naturally curious and are constantly keeping up with the trends, needs of the customer, retailers, clients and technology. Challenges the current thinking and has the courage to propose and experiment with new ideas.

4. A culture that Builds Community – While the industry can be very competitive we always operate with the highest level of ethics. We treat ALL people with dignity and respect and place a strong emphasis on building relationships. We are generous with our time with others, always embracing the diversity of their thoughts, talents, experiences and background. Most importantly, we like to celebrate our successes together.

We’re looking for an Assistant General Manager who is a collaborative professional with a combination of Food & Beverage, Retail and some Project Management experience.

As an Assistant General Manager, you will be an essential member of Westfield’s LAX Team. Responsibilities, requirements and preferred areas of experience include, but are not limited to, the following:

- Food & Beverage and/or Retail program oversight

· Solid F&B and/or Retail operational knowledge, along with development experience and market trend analysis

· The ability to bring first class guest experience and experience in hospitality

- Basic level project management experience

- Facilities maintenance oversight

- Ability to influence at multiple management/stakeholder levels, including with our client (LAWA)

- Ability to think strategically but also execute tactically

- Regularly demonstrating superior communication and interpersonal skills

- Ability to develop formal presentations (e.g., PowerPoint, Visio, etc.)

- Review and understand contracts and agreements

- Demonstrated financial acumen to assist in the preparation of annual budgets, reviewing monthly profit & loss statements, assisting with monthly collections of accounts receivables as needed

- Ability to manage expenses to a specific budget

- Strong computer systems understanding, including various programs and software

- Availability to work primarily M – F, 8AM – 6PM, with flexibility to work weekends and non-primary hours, as necessary

The minimum requirements and skills include:

- Standing, walking and working outdoors up to 8 hours a day

- Sitting, stooping, and bending up to 4 hours a day

- Lifting and carrying up to 35 pounds for at least 15 minutes at a time\

- Ability to use modern mobile devices

- Effective communicator verbally in person, on the telephone and in written formats

- Ability to climb ladders and stairs

- Ability to multitask

- 3 – 5 years of related industry experience

- Bachelor's degree or equivalent experience

Annual Salary Range

$95k - $120k Discretionary Annual Bonus

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully. In returning to the office, we are following federal guidance on what we need to do to safeguard the health and safety of our employee community, including that URW employees must be fully vaccinated or request an accommodation.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us to Reinvent Being Together.