Corrigo Platform Analyst

Responsibilities

This position is responsible for Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting.  General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity and auditing. As a member of the Business Services Performance Management platform team, the ideal candidate will possess an analytical mindset, provide thought leadership to the account, and drive innovative technological practices to our Facility Management, Engineering and Shared Service teams. 

Platform Analyst Duties

• The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assumes responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.

• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.

• Drive towards the digitization of operations, optimization of the user experience, and mitigate operational risk.

• Serve as the single point of contact to the account team for all CMMS systems related questions, support issues, and requirements.

• Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training of system users.

• Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.

• Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.

• Support the account team users with general questions and other systems support requests.

• Request User IDs and passwords for new users via OVID Process.

• Request system changes via Corrigo Data Governance Process.

• Provide new user training, advanced user training and new feature training to the account and client staff as required.

• Configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.

• Develop and deploy preventive maintenance and inspection procedures and task lists supporting the Facility Management and Engineering teams.

Requirements

• Undergraduate degree preferred, or equivalent experience

• Minimum 5 years experience managing CMMS/Work Order applications, Performance Management, Data and Analytics

• Demonstrated process orientation, analytical and data driven skill sets

• Above-average aptitude for technology and systems; Highly proficient in MS Office applications, specifically Microsoft Excel (high proficiency for manipulating data using Excel formulas, such as vlookups and pivot tables)

• Possess strong written, verbal and people skills

• Superior customer service skills and orientation

• Ability to maintain professionalism at all times under stressful situations

• Ability to plan and manage work under time constraints

• Ability to multitask and work without direct supervision

• Strong organizational skills and collaborative style needed

• Felony background check and drug test required

Note: Position reports to the System Support Manager on the Business Services Performance Management team.

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