What are the responsibilities and job description for the Customer Service Representative position at US Brick?
Our Expectations:
At US Brick, we are looking for team member who has a roll up the sleeves and get it done in a safe, efficient, and thoughtful manner work ethic.
US Brick has a current vacancy to join our diverse and dynamic company as a Customer Service Representative in Auburn. This role will report directly to Jay Fuqua, EVP of Sales.
The Customer Service Representative (CSR) for U.S. Brick provides excellent customer service and assists with insides sales a Distribution Center. The CSR will be responsible for counter sales, order entry, scheduling deliveries and ensuring positive customer experiences. The Sales Representative reports to the Distribution Center Manager. This position is Monday-Friday, 9am-5pm.
What you will be doing:
- Provide stellar customer service, both in store and over the phone
- Handle and drive counter sales of bricks and masonry products
- Organize and dispatch trucks and deliveries
- Develop a strong working relationship with US Brick outside sales team
- Follow all safety, quality, production, environmental policies, and procedures
- Be a good team member, assisting others as needed in a helpful way
- Contribute to team effort by performing other assigned duties as needed
The required skills and education to be successful:
- Proactive, critical thinker and problem solver
- Team-player mindset.
- Adaptability and flexibility required.
- Excellent oral, written and interpersonal communication
- High School diploma Required
- Inside sales or customer service experience, highly preferred.
- Experience with Oracle, highly preferred.
- Proficiency in Microsoft Office, required.
We offer a total compensation package to include:
- Competitive Pay
- Medical, Dental, and Vision
- Company paid Basic Life, Short Term Disability
- 401k
- Paid Time Off
- Paid Holidays
Work is performed primarily in a standard office setting.
This position requires sufficient physical ability, with or without reasonable accommodation, to perform work in an office setting; which includes, extensive employee contact, frequent interruptions, the ability to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist, to lift, carry, push, and/or pull light to moderate amounts of weight, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, to verbally communicate to exchange information, to travel to other locations using various modes of private and commercial transportation, to verbally communicate to exchange information with or without accommodation, to see in the normal visual range with or without correction, and can hear in the normal audio range with or without correction.
US Brick recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference, partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state, or local law.
Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. US Brick is an Equal Opportunity Employer, an E-Verify Employer and committed to Affirmative Action.
US Brick encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.
