Dispensary Manager

We are a retailer of Premium Cannabis Products currently operating across Colorado. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional environment with outstanding customer service. Patient care always comes first, and our standards, practices, and performance are unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

ROLE SUMMARY
The Dispensary Manager is responsible for managing the day-to-day operations of a medical dispensary in accordance with the Marijuana Enforcement Division. Further, the Dispensary Manager is responsible for measuring sales and sales improvement of the team. This role is responsible for establishing and maintaining patient services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, collaborating with human resources and managing operating costs. The Dispensary Manager provides support for all store employees, including schedules, training, policy and procedure updates, industry news, and product information. The Dispensary Manager maintains highest level of presentation, customer service, and compassion to all patients.

KEY RESPONSIBILITIES
Ensure that each patient receives outstanding guest service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, providing, solid product knowledge and all other components of exemplary service.
Analyze and measure sales trends; develop and implement plans to maximize sales and meet or exceed goals and objectives in the team and each individual member of the team.
Train, supervise and evaluate all departmental employees to assure compliance with departmental SOP's
Engage and inspire store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
Ensure departmental compliance with the MED and HIPPA regulations including but not limited to confidentiality, training, patient record keeping, creation, review and submission of reports, preparation of policies and procedures.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through monthly one on one meetings with team members and audits.
Performing monthly, quarterly, and annual sales reviews accompanied by written plans for improvement, as applicable.
Conduct and oversee audits.
Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations.
Partners with the Human Resources department and recommends salaries, writes appraisals, and takes disciplinary actions when required.
Ensures a clean and organized dispensary for our patients.
Contributes to a positive and inclusive work environment.
Oversee and ensure cash management procedures are being followed including, transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash with Bio Track.
Engage with managers in all departments to ensure smooth running of the dispensary including, delivery, cultivation, and security.
Stays informed and knowledgeable about state and local laws, regulations, and industry news.
Continually evaluate and react to performance issues and actively recruit candidates.
Provides leadership for problem resolution to facilitate faster improvements and improved working relations.

QUALIFICATIONS/EXPERIENCE
Colorado MED Badge REQUIRED
21
Previous experience with retail sales.
Excellent customer service skills.
Leadership ability with at least five years of experience in a retail store setting or at least five years of experience in customer-facing sales in a business solutions environment.
Leadership and organizational abilities
Proficient computer skills
Ability to manage employees during normal business hours in a fast-paced environment.
Strong people and presentation skills and excellent written and verbal communication skills
Flexible working hours based on business needs and 10 hour shifts.
Ability to maintain and demonstrate a positive, problem-solving attitude at all times.
Community outreach experience

SKILLS/INTERESTS
Ethical Conduct
Problem-solving attitude
Customer / Client Focus
Must be a multitasker, with the ability to work on several requests simultaneously without losing focus
Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
Ability to build good relationships. There will be frequent contact with internal and external people.
Teamwork- collaborating with others to improve overall standards of work and service

SUPERVISORY RESPONSIBILITIES
This position supervises dispensary team and is responsible for leadership of the employees within its team.

WORK ENVIRONMENT
This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

POSITION TYPE / EXPECTED HOURS OF WORK
This position regularly requires long hours and frequent weekend work. Days and hours of work vary based on schedule and company necessity.

REQUIRED EDUCATION and EXPERIENCE
Bachelor’s degree in Business Administration, Business Management or equivalent preferred
And/or
Two years of sales experience in retail operations and at least three years in a management position
Experience working in a highly regulated industry

ADDITIONAL REQUIREMENTS
Per state law, must be at least 21 years of age.
Must successfully complete a comprehensive background check.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement
The company is an equal opportunity employer, and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

COMPANY BENEFITS
The company provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance and paid time-off program.

All applicants must be legally authorized to work in United States and will be required to submit proof of such eligibility.

PLEASE INCLUDE ALL CANNABIS RELATED EXPERIENCE IN RESUME FOR CONSIDERATION.

Job Type: Full-time

Pay: $24.00 - $26.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Application Question(s):

• Do you have an active Colorado MED badge?

Experience:

• Customer service: 1 year (Preferred)

Work Location: Multiple Locations

Salary : $24 - $27