Service Writer

US Parts and Services provides exceptional service and satisfaction to our valued customers. With a commitment to excellence and a passion for delivering top-notch solutions, we take pride in our team of skilled professionals who contribute to our success.

Position: Service Writer

Pay Range: $28.00-$30.00

Position Type: Full-Time (on-site)

Location: Lemont, IL

JOB DESCRIPTION:

We are currently seeking a dynamic and customer-focused individual to join our team as a Service Writer. Candidate must be dependable and adaptable. As a service writer you will play a crucial role in ensuring the smooth operation of our service department by coordinating communication between customers and our skilled technicians. On average 45-50 per, flexibility is required to finish the task at hand.

RESPONSIBILITIES:

· Greet customers and provide top-notch customer service.

· Provide accurate estimates for equipment services and maintenance recommendations.

· Creating work orders for service and warranty.

· Schedule appointments and manage work orders.

· Listen to customer concerns and accurately document them for service technicians.

· Collaborate with the service team to ensure timely and efficient completion of service orders.

· Maintain a positive and helpful attitude while addressing customer inquiries and concerns.

· Follow up with vendors on warranty consideration.

· Assist with dispatching service techs as required.

· Work closely with the parts department to ensure correct parts are on service project.

·

QUALIFICATIONS:

· Strong knowledge of heavy equipment, semi-trucks and trailers repairs and maintenance

· Ability to upsell service and maintenance.

· Creative and resourceful

· Excellent communication and interpersonal skills

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Knowledge of heavy equipment terminology and basic understanding of vehicle systems is a plus.

· Proficient in Microsoft Excel and Word.

BENEFITS:

· Room for growth and advancement.

· Supportive and collaborative company culture.

· Opportunities for professional development.

· 401K

· Medical, Dental, Vision and MORE!

· Paid Time Off

· Positive work culture

· And much more!

If you are a motivated individual with a passion for customer service and background in heavy equipment or related industry, we encourage you to apply. Join our team and be part of an exiting and rewarding work environment.

US Parts and Equipment, LLC. Is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• No weekends
• Weekends as needed

Experience:

• Service writing: 1 year (Required)
• Customer service: 1 year (Required)
• Microsoft Word: 1 year (Required)

Ability to Relocate:

• Lemont, IL 60439: Relocate before starting work (Required)

Work Location: In person

Salary : $28 - $30