Catering Supervisor

Catering Supervisor

Hourly Wage

ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting hourly salary of 21.00 USD

Key Purpose

Responsible and accountable for the proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events.

Success Criteria

• Well organized with outstanding coordination and multitasking ability

• Is able to communicate up, down and across the organization to ensure success

• Intermediate skill level using Google applications (gmail, docs, sheets, slides, hangouts, etc) and Microsoft Office Suite

• Excellent verbal and written communication skills

• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs.

• A systematic approach to problem-solving

• Always promotes positive guest and co-worker relationships

• Can calmly and effectively adapt to constructive feedback in high-stress environment

Key Areas of Collaboration and Influence

• Coordinate activities with other internal departments. Participate in management team meetings.

• Interface with vendors and key service users within client organization.

• Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff.

• Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening.

• Must work directly with food production to ensure proper portioning and production needs are met.

Ideal Candidate Experience

• At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments.

• Previous experience supervising others

• ServSafe Certification

• Demonstrates experience using basic computer software, previous knowledge of Catertrax or a similar catering software and Google Suite a plus

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30 countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.