Service Manager

About Sun Solar

Sun Solar is committed to combining energy efficiency with solar power, caring for the planet, and providing superior customer service. We have been named the #1 fastest growing business in Springfield, the #1 residential solar installer in Missouri, and the 156th fastest growing company in the nation on the Inc. 500 List. Our goal is to provide our customers with an easy, affordable way to go solar and start saving money.

SUN SOLAR CORE VALUES

• Integrity: Be trustworthy and do the right thing
• Customer Experience Focused: Be responsive, professional, respectful and accurate
• Commitment to Growth and Success: Forward thinking, solution oriented and adaptable
• Team Oriented: Be respectful to others and always be a team player
• Environmentally Conscious: Actively strive to reduce the impact on the environment through waste reduction and sustainability efforts

Sun Solar is looking for a qualified Service Manager to join our fast-growing team of professionals. We are innovative leaders in clean energy, striving to create a sustainable planet through alternative energy solutions. We are in search of professional, self-motivated critical thinkers to join our family and help us provide affordable energy to the region. Sun Solar is one of the fastest growing companies in the nation, earning a spot on the Inc 500.

Job Duties

• Maintain daily communication with Director of Operations
• Provide Quality Control of Service Department
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Ensure teams have and use equipment required to perform roles efficiently and effectively.
• Oversee the planning, execution, and completion of solar installation projects, ensuring they are delivered on time, within scope, and budget.
• Coordinate with clients to define project requirements, scope, and objectives, ensuring clear communication and understanding of expectations.
• Act as point of contact and communicate project status adequately to all participants.
• Review equipment for safety needs and report maintenance issues.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Issue all appropriate paperwork.
• Create and maintain comprehensive project documentation, plans and reports within CRM.
• May be required to speak with previous customers to aid in the resolution of problems and questions.

Job Requirements

• Ideally having prior solar PV experience to manage the delivery of both corrective and preventive maintenance.
• Prior knowledge of Smart Energy Solutions operations preferred
• Excellent organizational and leadership skills
• Strong verbal and written communication skills
• Will be required to travel occasionally.

Employee must adhere to Sun Solar's rules and safety guidelines as stated in the employee handbook. These job responsibilities are not all inclusive and this position may include additional duties as assigned.

Sun Solar is an Equal Opportunity Employer.