Customer Service Specialist III

Note : Hybrid - Office 2 days per / week.

Job Description :

• Specialist check SS9 for orders by operation center, then verify the appropriate resource in each operation center in Arcos.
• They verify the orders are valid and workable in S.A.P. and then dispatch those orders to the appropriate field resource in S.S.9.
• After morning work is deployed Specialist field calls from the Distribution Service Technician and assist them by altering or creating orders to properly capture their request.
• Specialist will also be required to field calls and Emails from various Hybrid-Customer Care groups to assist with ongoing customer issues throughout the day.
• Specialist will need have working knowledge of S.A.P. and S.S.9. as well as general computer skills.
• Work schedule is a rotating schedule between 6-2, to 9-5 and OVERTIME is scheduled into this rotation.
• Work week is hybrid, with Mondays Thursdays and Fridays at home.
• Tuesdays and Wednesdays are in office at Garner NC.
• Entry into client location will require NERC CIP access.

About US TECH Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.