Customer Service Representative

R10041373 Customer Service Representative (Open) Location: Salt Lake City, UT - Filling industrial How will you CONTRIBUTE and GROW? Position Title: Inside Sales Salt Lake City, UT Monday through Friday 7:30/8:00 to 4:30/5:00 Opportunity for future Hybrid work schedule How will you CONTRIBUTE and GROW? As a Customer Service Associate, you will take inbound calls to field customers concerns and questions, with a focus on processing and researching customer orders using our SAP computer system. This person may at times make outbound calls to proactively receive orders as well as complete research about the progress of an order. The representative may route calls to other departments if deemed necessary, and will work closely with AR, Admin, Sales Reps, and branches to resolve customer issues. The focus will be to use product knowledge, customer service tools, and acquired sales skills to effectively take care of each customer's needs in a professional manner, during the phone conversation. In particular, you will: Provide excellent customer service to our walk in and remote customers Sells industrial, medical and specialty gases, welding supplies and related equipment to customers Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Arranges for delivery of cylinders and hard-goods. Stocks and maintains showroom displays. Assists in the warehouse as needed. ________________________ Are you a MATCH? Are you a MATCH? Computer skills with comprehensive knowledge of computer order entry systems. Excellent communication skills. Ability to work independently and under some pressure to meet deadlines. Ability to routinely lift 25 - 50 lbs., and occasionally lift 51 - 80 lbs., frequent bending. Ability to perform work during prolonged standing up to 8 hours. Must be able to work overtime, when necessary. PREVIOUS EXPERIENCE DESIRED: Setup and promotion of welding equipment and processes. Some experience in handling compressed gases. Customer service or sales experience. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.