Regional IT Specialist

CINÉPOLIS CAREERS CINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS “CINÉPOLIS LUXURY CINEMAS” AND “CINÉPOLIS” THEATER CONCEPTS. Join our Team! AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! • Be the protagonist of your own story by starting your career with Cinépolis • Learn key knowledge of the cinema exhibition industry • Use your skills to progress your career in film and cinema JOB DESCRIPTION JOB SUMMARY The Regional Technology Specialist is responsible for supporting and maintaining the Projection, Sound, AV and IT systems for theaters (including, but not limited to projectors, sound processors and speakers, ISP, network, point of sale equipment, servers, computers, VoIP, digital signage, TVs, monitors and kiosks), working with a team of theater specialists. The position provides analysis and diagnostics for troubleshooting system/equipment failures, works with Corporate IT to maintain the Technology standards and its established goals, and reviews maintenance activities at the theaters to keep Projection & Sound/IT equipment in good working order. JOB DUTIES Collaborates and receives direction from Corporate IT team to support theater technology infrastructure and ensure IT systems, Networks and Telecom services are following established methodology and quality standards. Provides remote, and on-site, subject matter expertise to theater Management team, and Operations management in the diagnosis and resolution of critical hardware and software issues e.g., with projectors and Point of Sale solutions. Performs periodic maintenance on cinema projection equipment, digital signage, sound systems, servers, and Point of Sale systems. Conducts installation, deployment and upgrade of software, hardware, AV, and network facilities. Performs audits of equipment at each theater in the region and provides feedback to theater staff on proper equipment maintenance. Provides basic training to theater managers or new technicians to facilitate trouble shooting and maintenance. Comply with all reports, information, administrative tasks for the department and/or company. Other duties assigned by the company as needed. EDUCATION AND/OR EXPERIENCE Bachelor of Science in a computer/technology-related field preferred or equivalent relevant experience. Experience in networking, Windows & Microsoft Office Suite Support, and hardware installation. Experience in trouble shooting network issues, network testing, tracing, and installing network cables, etc. and high-level ability to test, troubleshoot, service, and repair equipment. Minimum of 2-year experience in technical support for a mid-size organization with a technical degree or certification preferably CompTIA A , Network . Familiarity with Point of Sales software is a plus and 2 years of projection experience preferred. Able to travel domestically and regionally up to 75% of time. This position requires a valid, state-issued driver’s license and vehicle for use. Ability to adapt to dynamic work schedules and flexible shifts including nights, weekends, and holidays. Spanish language skills a plus SKILLS Effective written and verbal communication skills Detail-oriented and ability to follow established protocols and processes. Network (LAN/WAN/TCPIP) troubleshooting and diagnostics skills, knowledge of basic networking principles including wireless. Low voltage wiring installation, terminations, equipment rack wiring. Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated and enjoys a sense of pride in their accomplishments. Service-oriented disposition with willingness to go the ‘extra mile’ to connect and coordinate with internal experts and third-party vendors to help with the remediation of the issue for end-user. WORKING CONDITIONS/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is usually moderate. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs. Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. **Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity. Cinépolis Luxury Cinemas is a leading world-class cinema exhibitor that offers guests MORE THAN A MOVIE ™ Cinépolis Luxury Cinemas feature sophisticated interior décor with stylish lounge-style lobbies, spacious theater auditoriums with fully reclining leather seats, cutting-edge sound and projection technology, in-theater waiter service delivered by stealthy, ninja-like servers to ensure minimal movie disruption, and more. Our expanded gourmet menu showcases chef-driven selections featuring fresh ingredients, with gluten and vegan-friendly options available, and pairs perfectly with our full-service bar service pouring signature cocktails, imported and craft beers, and hand-selected wine offerings. Guests may expect everything from fresh bottomless butter popcorn, unique starters, our world famous Supremas, and popular favorites like Pretzel Sticks, gluten free pizza, flavorful tacos, sandwiches and gourmet burgers — all served at the push of a button from one’s seat.