What are the responsibilities and job description for the Call Center Agent position at USA WINDOWS & DOORS?
USA Windows And Doors currently is looking for customer service and dispatcher to join our team. Need to be responsible for many tasks including delivering exceptional customer service. This entails greeting/directing our guests by phone or in-person upon their visit, in a polite and friendly manner. A positive attitude and professionalism are a must at all times.
OTHER RESPONSIBILITIES:
- Maintain the general office filing system
- Strong phone skills
- Comfortable multi-tasking and prioritizing tasks without guidance
- Punctual with STRONG attendance history
- Operate standard office equipment on a regular basis: fax machine, copy machine, printer, and computer
- Verbal and written communication
- Microsoft Office and Google intelligence
- Informing guest and other employees
SKILLS:
- Patience
- Problem Solving
- Organization
- High-stress tolerance
- Able to deal with complaints/problems
Education:
- Bilingual Spanish is a plus
License:
- Driver's License (Preferred)
Additional Compensation:
- Store Discounts
Work Location:
- One location
Administrative Duties:
- Sorting and sending mail
- Answering and routing phone calls
- Greeting visitors
Financial Duties:
- Processing payments
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High-stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $15.00 - $30.00 per hour
Shift:
- 8 hour shift
Work setting:
- Call center
- In-person
Experience:
- Dispatching/Customer service: 1 year (Preferred)
Ability to Relocate:
- Davie, FL 33328: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $30
