Customer Service Representative.

Duties

• Duties are listed at full performance grade level.
• Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems.
• The incumbent must identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance.
• Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization.
• Such procedures concern preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; preparation of travel vouchers; and, security procedures.
• Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Performs data entry and typing tasks as needed.
• Greets visitors and answers the telephone.
• Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists.
  
  

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National.
• Males born after 12-31-59 must be registered for Selective Service or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
  
  

Qualifications

In order to qualify, you must meet the

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement

For the GS-04: Applicants must have one (1) year of general experience. General experience is experience that equipped the applicant with the abilities to successfully perform the duties of this position. Examples of general work experience include the following: Progressively responsible clerical, office, greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents or collecting funds from sales.

• OR- An associate's degree or two years of successfully completed education above high school.
• OR- A combination of the experience AND the education described above.
  
  

The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

For the GS-5 level: Applicants must have one year of specialized experience equivalent to at least GS-4 grade level; Examples of specialized experience include one (1) or more of the following:

• Greeted visitors, responded to visitor inquiries, and accounted for collected monies using computer programs and records;
• Planned and presented interpretive talks and programs for visitors, local schools, and other groups;
• Performed clerical duties, including mail and package delivery, assisted with scheduling for conference rooms, and operated audio/visual equipment.
• OR- A bachelor's degree or 4 years of successfully completed education above high school;
• OR- Combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience.
  
  

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

See above for education that may be qualifying for the specific grade level.

Additional information

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.

This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional information is available at

Positions filled from this announcement may be a bargaining or a non-bargaining unit position represented by either NFFE, AFGE or NAGE.

Forest Service daycare facilities may be available.

Government Housing may be available.

THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.