What are the responsibilities and job description for the Field technician position at USM Technology?
About Us : USM Technology is a leading Managed Services Provider (MSP) dedicated to delivering top-notch IT services to our clients.
We are looking for a dedicated and skilled Field Technician to join our Professional Services team and handle the delivery of simple technical tasks in the field.
Essence of the Role : The essence of the Field Technician role is to provide reliable, efficient, and high-quality technical support to clients on-site.
This role involves executing project delivery tasks, maintaining client environments, and ensuring that all technical implementations meet our high standards.
The ideal candidate is proactive, detail-oriented, and committed to providing exceptional service, contributing to the overall success of our professional services team.
Position Overview : As a Field Technician, you will be responsible for project delivery of various technical tasks, spending 50-75% of your time on client sites.
You will work as a member of the Professional Services team responsible for replacing aging equipment, updating network infrastructure, and assisting with office moves and setups.
Key Responsibilities :
- Project Delivery : Execute technical tasks in the field, including replacing PCs, firewalls, networking equipment, and Wi-Fi access points.
- Network Cleanup : Clean up and organize network closets and server rooms to ensure optimal performance and accessibility.
- Office Moves and Setups : Participate in office move efforts and new office setups, ensuring smooth transitions and minimal downtime.
- Client Interaction : Communicate effectively with clients, providing updates and ensuring their needs are met.
- Documentation : Maintain detailed documentation of work performed, including configurations, changes, and client interactions.
- Team Collaboration : Work closely with the Professional Services team to ensure projects are completed on time and to the client's satisfaction.
- Proactive Maintenance : Identify potential issues and recommend improvements to enhance client environments.
Requirements :
- Experience in replacing and configuring PCs, firewalls, networking equipment, and Wi-Fi access points.
- Strong understanding of network infrastructure and best practices for organizing network closets and server rooms.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.
- Up to 75% local / regional travel to client sites.
- Strong problem-solving skills and attention to detail.
- Previous experience in a field technician role or similar position.
- Experience with Office 365, Active Directory, and other common IT tools.
- Familiarity with the TruMethods framework and its application in an MSP environment is a plus.
Work Environment :
- This is an in-office job, with 50-75% of the time spent on client sites.
- You will work closely with the Professional Services team to coordinate and execute projects.
Benefits :
- Health / Dental
- Long & Short-Term Disability
- Life Insurance
- 401K with matching contributions
- Reimbursement for business travel and certifications
- PTO days & Holidays
- Competitive salary and generous benefits package
Why Join Us?
- Be part of a team that values continuous improvement and high standards.
- Engage in a proactive, strategic approach to IT management.
- Work in a dynamic and fast-paced environment that supports your professional growth.
- Contribute to a company dedicated to leveraging the TruMethods framework for operational excellence.
Last updated : 2024-08-22
Salary : $50,000 - $60,000
