IT Coordinator

USPAY is the leader in the merchant services industry, provides cutting-edge credit card processing solutions to more than 25,000 healthcare practices throughout the United States. We are looking for an in-house IT Coordinator to join our team! As our IT Coordinator you will provide technical support for our employees and work alongside our outside Managed IT Services company for additional support.

Description:

• Provide technical support to all employees including hardware installation and workstation moves
• Coordinate with our Managed Service Provider (MSP) on help desk cases and other larger IT projects
• Collaborate with our MSP to design and maintain standards and functionality.
• Advise management on the appropriate IT decisions
• Provide staff with training on how to use hardware, software and cloud-based services
• Install, configure and maintain hardware equipment and software programs
• Monitor system and network performance
• Perform troubleshooting and execute needed repairs
• Perform different maintenance activities when needed
• Review Security-related contract documents
• Perform other ad-hoc projects or tasks as assigned

Requirements

• Strong communication and interpersonal skills
• Previous working experience as IT coordinator for (2) year(s)
• Previous experience in help desk support will be an advantage
• In-depth knowledge of a variety of IT systems, databases and applications (Windows, MS Office 365, SharePoint)
• Hands-on experience with troubleshooting and repairing IT issues
• BA Information Technology, Computer Science or similar relevant field
• Any relevant additional certification (CompTIA Network , CompTIA Security etc.) will be an advantage

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT: 2 years (Required)

Work Location: One location