Collections Manager

Manages a professional staff to ensure the financial goals & objectives are achieved monthly for the collections department. Responsible for the review of performance metrics to identify shortcomings in performance. Ensure daily team briefings are conducted on a consistent basis. Implement metrics tracking to ensure issues are addressed timely, hire and provide orientation and training to staff, evaluate employee job performance, counsel, and discipline as necessary. Establish and maintain personnel records, maintain current policies and procedures, and maintain a positive, fun goal oriented team environment.

• Understands Mission of United Surgical Partners, explains role in actualizing the Mission.
• Completes work in acceptable time frame, independently.
• Demonstrates ability to prioritize tasks and demonstrates flexibility as job priorities change, willing to take on new work routines/methods.
• Carries out duties in a way that is most productive/effective.
• Deals with job stress effectively during peak workload occasions.
• Demonstrates a positive, “can do”, attitude.
• Demonstrates knowledge, understanding and application of company and departmental policies/procedures in performing job   functions.
• Uses local resources (manuals, reference materials, colleagues, supervisors) to insure course of action.
• Demonstrates sound judgment in handling situations not covered by written, verbal directions.
• Open to change, manages change positively, willingly evaluates and adapts actions as the company, department and external healthcare environment changes.
• Seeks additional tasks during times of light workload, recognizes duties to be performed although not directly assigned.
• Adheres to attendance, punctuality, meal break and rest period policies.
• Follows dress code and maintains professional appearance at all times.
• Demonstrates willingness to assist/orient new employees and work with students/interns as they learn about the healthcare industry.
• Willingness to adjust personal schedule periodically as workload fluctuates and department needs require.
• Identifies and makes recommendations for department processes to improve in service effective and efficiency.
• Takes responsibility to complete initial/annual competencies as directed.
• Willingly keeps up with information necessary for job, identifies learning needs.
• Attends 100% of department meetings/ or reviews presented information.

• High school graduate or equivalent. Some college preferred.
• Two year previous management experience for Ambulatory or hospital collections, preferred
• Excellent written and verbal communication skills.