Delivery Director

1 Opening
Bellevue

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000 practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

The Director of Delivery will oversee the UST Telecom practice leading a team of Delivery Managers across multiple accounts. The successful candidate will play a pivotal role in guiding, mentoring, and ensuring a uniform delivery experience for various initiatives within the Telecom practice. As the Director of Delivery, you will drive digital transformation and teams focused on service improvements. You are a leader of innovative ideas for clients beyond standard delivery for all types of engagements!

The Opportunity:

• Lead and mentor a team fostering a collaborative and high-performance culture. - Guide best practices, ensuring the development of strong leadership.

• Own and drive customer satisfaction through effective delivery management. - Measure performance based on customer feedback, ensuring continuous improvement.

• P&L Ownership: - Take ownership of the Profit and Loss (P&L) for the Telco practice, driving financial success. - Implement cost optimization strategies while maintaining service excellence.

• Review, validate, and verify project proposals originating from the Telco Cluster, ensuring alignment with client expectations and company standards.

• Communicate effectively with internal stakeholders, providing transparent and insightful updates on delivery status and challenges.

What you need:

• Bachelor’s degree or equivalent experience

• At least 15 years experience within Information Technology focus

• At least 7 years recent hands-on experience leading delivery and teams for digital transformation projects.

• Comfortable with presenting to C-level executives, senior leaders, and technology leaders because you know you are persuasive and influential.

Bonus points if:

• MBA or Master’s degree

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City, or Washington as set forth below.

Role Location: Remote

Compensation Range: $186,000-$278,000

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Delivery Management,Customer Service,Financial Management,Delivery Leadership