What are the responsibilities and job description for the Delivery Manager position at UST Global?
Delivery Manager
UST Global® is looking for a strong Delivery Manager to manage; execute and deliver projects for one of the leading healthcare providers in US. The ideal candidate must be an industry Leader capable of managing program with org-wide/ global impact. Must be able to manage multiple stakeholders in a complex; matrix organization for complex programs.
Responsibilities
As a Delivery Manager; you will
o Account mining
o Strategizing for topline growth
o Consulting skills
o Finance -P&L management
o Excellent sales person
o Relationship management
o Understanding of IT applications in several industry verticals will be a significant plus
o Engagement Risk Management
o Business Acumen
o Decision making
o Ability to Influence
o Client interfacing in cross cultural environment
o Emotional intelligence - influence; negotiation; conflict resolution
o Leadership skills
o Networking skills
o Emotional intelligence
Location
This position is based in Chicago; IL. UST will provide relocation assistance.
UST Global® is looking for a strong Delivery Manager to manage; execute and deliver projects for one of the leading healthcare providers in US. The ideal candidate must be an industry Leader capable of managing program with org-wide/ global impact. Must be able to manage multiple stakeholders in a complex; matrix organization for complex programs.
Responsibilities
As a Delivery Manager; you will
- Be accountable for developing and executing strategy to meet and exceed planned revenue and gross margin targets
- Understand in depth the customer’s business and priorities
- Identify and deliver value added services to help meet customer goals and manager customer expectations
- Maintain high level of communication and connect with the customer at all levels of management including the C-Level executives
- Supervise and mentor associate account managers and/or project managers who run multi-phase; multi-dimensional; multi-resource projects from inception to conclusion while maintaining high customer satisfaction
- Plan capacity and develop talent and leadership pipeline to support the growth of the account and the organization
- Responsible for the ultimate success and satisfaction of internal and external customers and partners by communicating and working collaboratively with project teams; customers; legal and sales functions; and subject matter experts to achieve customer and UST objectives
- Proactively identify and resolve issues that impact customer satisfaction; organization success or employee engagement
- Drive compliance with operational aspects of the IT services practice
- Ensure delivery of contractual commitments adherence to Project Management Office (PMO) delivery and risk mitigation standards
- Be a role model and promote the organization’s values and culture
- Must be able to relocate as needed by the company
- Perform additional activities as required
- Bachelor's degree or equivalent from a college or university
- 12 years of IT Services experience with at least seven years experience in managing projects
- Experience on multiple platforms and technologies
- Expertise in project management tools and methodologies; software development lifecycle and problem solving
- Ability to manage multiple projects and meet stated customer-initiated deadlines
- Technical/ Functional Requirements
o Account mining
o Strategizing for topline growth
o Consulting skills
o Finance -P&L management
o Excellent sales person
o Relationship management
o Understanding of IT applications in several industry verticals will be a significant plus
o Engagement Risk Management
- Behavioral Requirements
o Business Acumen
o Decision making
o Ability to Influence
o Client interfacing in cross cultural environment
o Emotional intelligence - influence; negotiation; conflict resolution
o Leadership skills
o Networking skills
o Emotional intelligence
Location
This position is based in Chicago; IL. UST will provide relocation assistance.
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