Inside Sales Support

Summary

This position primary function is to perform the duties of an Inside Sales Executive when the ISE is unavailable or out of the office. Additional responsibilities will include assisting sales executives to ensure department goals and objectives are achieved. This position is customer, OEM and departmental interfacing.

Essential Duties and Responsibilities

• Perform duties of an ISE as needed maintaining customer service satisfaction and company related sales goals.

• Work directly with customers to provide quotes, lead time inquiries, and order status.

• Work with RAM counterparts to provide customer support and any other sales related activities.

• Responsible for utilizing “Essentials” for sales activities.

• Interface with marketing and/or OEM regarding project registrations, special pricing and project specific needs.

• Attend OEM training as a requirement to stay abreast of product changes and product applications.

• Create and utilize reporting needs for Inside Sales including but not limited to back-order reports, customer specific reporting requests and RAM reporting requests.

• Responsible for expediting, changing, and rescheduling of sales orders based on purchasing confirmation dates to comply with TL9000 requirements.

• Work directly with Integration on provisioning CAMP services and resolving configuration/provisioning issues with customer.

• Work on customer specific spreadsheets for costing and pricing.

• Resolve shipping issues by working directly with Walker warehouse and/or OEM.

• Work with engineering for assistance in part number and/or products selection for customer opportunities.

• Resolve customer issues by clarifying the customer's issue and determining the best course of action to resolve problem.

• Request and locate purchase orders that affect sales orders and follow up with suppliers to meet sales order request dates as per TL9000 objectives.

• Work with Proposals for gathering costing data for RFQ’s as requested.

• Keying and preparing quotes for Sales Executives as needed through Quote Module.

• Processing and entering faxed, phoned, emailed, mailed and EDI orders as needed.

• Performing other reasonable related duties as assigned by CSR Manager, Sales Manager and Inside Sales Executives as requested.