What are the responsibilities and job description for the Front Desk - Medical (Bilingual) position at UTAH PARTNERS FOR HEALTH?
Description
POSITION PURPOSE
EDUCATION AND EXPERIENCE
POSITION PURPOSE
- Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments.
- Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
- Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
- Ensure that appointment reminder calls to patients are made the day before.
- Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
- Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
- Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
- Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
- Complete morning and nightly checklists.
- Maintain equipment and stocking of supplies.
- Ensure the cleaning of the reception work and waiting area.
- Other duties as assigned.
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent is required.
- 1 year related experience is recommended.
- Must be English/Spanish bilingual. Fluent speaking, writing, and reading
- Medical billing.
- Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help
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