Director of IS Service Operations

Work Schedule: 

This is a full-time, 40 hours per week position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM – 5:00 PM. Applicants hired into this position can work hybrid from WI or IL. This will be discussed during the interview process. 

Are you prepared to lead the charge as our Director of IS Service Operations? Step into the heart of technological advancement where you'll drive our modern workplace technologies and Unified Communications, shaping the future of innovation. 

As the leader of this tech landscape, you'll guide a team of experts in deploying advanced end-user technologies, enabling mobility, and integrating collaboration platforms seamlessly. But there's more—imagine orchestrating the integration of critical business functions, including emergency response technologies like Medflight communications and emergency messaging, into our operational framework. 

Here's where the real excitement begins—embrace a shift in technology delivery. Picture automation enhancing performance, reliability, and cost-effectiveness, all while advancing innovation. With guidance from the VP/CTO, you'll steer our end-user technology strategies, leading projects that push boundaries and redefine possibilities. 

We're seeking a leader with a passion for delivering positive outcomes and a track record of success in the healthcare field. Your focus will span: 

• Modern Workplace and End User Technologies 
• Unified Communications and Collaboration 
• Clinical Communication, Mobility, and Location Services 
• Ancillary Infrastructure Applications, Medflight, and Emergency Messaging 

If you're ready to drive technological progress, join us, and let's shape the future of tech together, with every innovation propelling us forward! 

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans. 
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health’s Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Education:

Minimum – Bachelor’s degree in a relevant subject area such as Healthcare, Information Technology, Business, Engineering, or related field.

Preferred – Master’s degree in a relevant subject area such as Healthcare, Information Technology, Business, Engineering, or related field.

Work Experience:

Minimum –

• Demonstrated success leading large scale information systems operations.
• Demonstrated success serving as project leader for cross-functional, enterprise initiatives, including agile delivery.
• Demonstrated success forming and sustaining collaborative, trusted-advisor relationships with stakeholders and colleagues.
• Demonstrated success managing vendors, partners, and/or managed services.
• Demonstrated success as a financial manager and steward.
• Demonstrated success leading, collaborating, and mentoring cross functional teams in support of complex enterprise programs.

Preferred –

• Ten (10) years progressive experience in IS infrastructure and/or operations, project, product, and solution delivery.
• Seven (7) years of progressive leadership experience in large scale enterprise infrastructure, clinical care, or clinical or business operations.
• Demonstrated success formulating a viable, clear, and strategic technology vision.
• Healthcare subject matter expertise including at least five (5) years infrastructure and/or operations experience in a health system, academic medical center or health payer organization.

Licenses and Certifications:

Minimum – None

Preferred – TOGAF, CPHIMS, PMP, ITIL

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others. 

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