What are the responsibilities and job description for the Desktop Support Specialist position at V Group Inc.?
Client: State of North Carolina
Job Title: Desktop Support Specialist
Duration: 11 Months
Start Date: ASAP
Location: 3700 Wake Forest Rd Raleigh NC, 27609
Position Type: Contract
Interview Type: Webcam Interview Only
Ceipal ID: SNC_HD569_VH
Requirement ID: NCDIT - System Administrator- Mid Level (740569)
Department - North Carolina Department of Information Technology.
Description
This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We need a contractor to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina.
Responsibilities
Please share my contact information with others working in Information Technology.
Website: www.vgroupinc.com
LinkedIn: www.linkedin.com/company/v-group/
Facebook: www.facebook.com/VGroupIT
Twitter: www.twitter.com/vgroupinc
Job Title: Desktop Support Specialist
Duration: 11 Months
Start Date: ASAP
Location: 3700 Wake Forest Rd Raleigh NC, 27609
Position Type: Contract
Interview Type: Webcam Interview Only
Ceipal ID: SNC_HD569_VH
Requirement ID: NCDIT - System Administrator- Mid Level (740569)
Department - North Carolina Department of Information Technology.
Description
This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We need a contractor to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina.
Responsibilities
- Responsibility for operations and troubleshooting of system environments, Server back up and security
- Performance tuning and capacity planning
- Analysis of system logs and identification of potential issues with computer systems; troubleshooting of reported problems
- Migration and integration of new technologies and functionalities into existing system environments
- Management of user accounts
- Must possess strong customer service skills and the ability to communicate to both technical and non-technical customers. (Required 3 Years)
- Must possess moderate knowledge and demonstratable skills with Intel computing equipment. (Required 3 Years)
- Basic knowledge of Apple based computing equipment. (Required 1 Years)
- Needs moderate knowledge of Windows OS and M365, Basic knowledge of MECM (SCCM) & AD, Basic knowledge of Tanium, Bomgar, ServiceNow, Intune. (Required 3 Years)
- Require experience in PC replacements, including imaging/provisioning. (Required 3 Years)
- Strong organization & documentation skills. (Required 3 Years)
- Requires the ability to lift boxes that weight 25 pounds. (Required)
Please share my contact information with others working in Information Technology.
Website: www.vgroupinc.com
LinkedIn: www.linkedin.com/company/v-group/
Facebook: www.facebook.com/VGroupIT
Twitter: www.twitter.com/vgroupinc
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