What are the responsibilities and job description for the Customer Service Representative/Inside Sales Representative position at V&M Granite and Remodeling LLC.?
```Duties```
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, troubleshooting, and problem resolution
- Utilize sales techniques to promote products and services
- Conduct outbound calls to potential customers for sales and lead generation
- Maintain accurate customer records in Salesforce or similar CRM software
- Collaborate with cross-functional teams to ensure customer satisfaction
- Handle escalated customer issues with professionalism and empathy
```Requirements```
- Previous experience in customer service or sales is preferred
- Excellent communication skills, both verbal and written
- Proficiency in using CRM software, such as Salesforce
- Ability to effectively communicate technical sales information to customers
- Fluency in Spanish is a plus
- Strong phone presence and ability to engage in warm calling and telemarketing activities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet
- High school diploma or equivalent
This position offers competitive pay and benefits. Join our team of dedicated customer service representatives and make a difference in the lives of our valued customers. Apply today!
Job Type: Part-time
Pay: $13.17 - $14.38 per hour
Expected hours: No less than 25 per week
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Seagoville, TX 75159: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14