What are the responsibilities and job description for the Desktop support position at V2Soft?
V2Soft (
www.v2soft.com
is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany.
At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success.
We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Introduction and Scope :
- Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs
- Work with user community to perform advance root cause analysis and develops checklists for typical problems
- Work with Security teams to ensure compliance with all security policies and procedures
- Re-imaging OS and installing software on Windows and Linux clients
- Support web based and client based applications to fulfill business needs
- Escalate problems to next level support professionals when necessary
- Works under general supervision; typically reports to a team lead or supervisor / manager
Business Owners Requirements :
- Operating System Upgrade (upgrade to next LTS version) - Physically touch each laptop as no central distribution / update method available for Ubuntu (Linux)
- Ubuntu Software Installs and Configuration Examples : MATLAB, Java, Python, and MagicDraw.
- Windows Software Installs and Configuration Examples : PreeVision, Java, Python, and MagicDraw.
- Ubuntu OS Trouble Shooting and some hardware support for end users. Recent examples : WiFi Connectivity @Client, Device Driver Installs
- Ubuntu OS reinstalls when user installation becomes corrupted
- Dual Boot Machine Windows support as needed (including Windows reinstalls)
- Ubuntu Test Bench hardware and software setup and maintenance
- Tools installation and configuration
- OS configurations to communicate with test bench hardware
- Configuration of static IP leases
- Storage upgrades
- Windows Test Bench hardware and software setup and maintenance
- Tools installation and configuration
- OS configurations to communicate with test bench hardware
- Configuration of static IP leases
- Setup and configuration of WinRM for remote execution
- Remote access group and user setup
- Fulfillment of remote access requests
- Fulfillment of VPN Access Requests
- Facilitation of Client network requests - Conversion of network drops
- Ubuntu Install Scripts continued development
- Assist with Persistent Guest Accounts requests
- Source Code Management and Version Control in GitHub for Ubuntu Install scripts
- Software rollouts for NA Ubuntu Clients i.e.
- Collecting business requirements and coordinating with end users, this may require creating ITIL requests or similar and coordination with other teams globally.
- Varied support requests related to Ubuntu support and VPN access for supported users
V2Soft is an Equal Opportunity Employer ( EOE).
https : / / www.v2soft.com / careers
- to view all of our open opportunities and to learn more about our benefits.
Last updated : 2024-05-01
