Owner Liaison - $22/hr

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What We're Looking For

Vacasa is seeking a hard-working, energetic employee who is highly skilled in communications to join our team as an Owner Liaison. The Owner Liaison will act as the main point of contact for our owners and build and maintain strong relationships as measured by the retention, profitability, and guest satisfaction of their assigned portfolio.

What you'll do

• Develop and grow a relationship with the owners of the properties in Big Bear, CA, by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Ensure owner expectations and feedback are communicated to the operations team and other internal departments
• Meet and maintain Vacasa standards and metrics related to owner/ guest satisfaction and standard unit appearance
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Conduct regular home inspections prior to owner arrivals
• Partner and assist your Business Development Representative when new units join the portfolio
• Establish and maintain open and collaborative relationships with fellow regional team members and management team
• Provide cross-coverage for your manager and peers when necessary

Skills and Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Adhere to all company policies and procedures

Work Environment and Physical Demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Occasional need to perform housekeeping and maintenance duties
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

• Health/dental/vision insurance—100% coverage option
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Paid vacation & sick days
• Paid holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.