What are the responsibilities and job description for the Desktop Support position at Vaco Technology?
Job Description
As a Desktop Support Specialist, you would be expected to be agile enough to troubleshoot and resolve a wide range of issues, and to escalate problems to appropriate senior technicians when necessary while delivering an outstanding user/customer focused service level.
Responsibilities:
Provide Level 2/3 technical support to company's user base
Act as a technical resource for internal and external projects
Monitor the incoming and open Help Desk support ticket queues, respond quickly and effectively to requests, document work done, and quickly resolve or escalate issues utilizing the Help Desk system process
Assist with onboarding of new users by following the IT order form and checklists
Install, test, and configure new computers, mobile devices, peripheral equipment, and software
Act as a support element to the team and provide support and cover where there are specific service pressures
Follow department procedures to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
Participate in planned programs of professional development to maintain growth in professional skills and knowledge for yourself and the IT Support Team
Salary : $55,000 - $70,000
