What are the responsibilities and job description for the Night Auditor position at Vail Resorts?
If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com
As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.
Job Specifications:
- Outlet: Zalanta Resort at the Village
- Starting Wage: $17 per hour
- Effective October 2022 minimum wage will be increased to $20 per hour.
- Shift & Schedule Availability: Full Time
- Skill Level: Entry
The Front Desk Night Audit provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. Working the front desk means maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience from check-in to check-out and beyond. The Front Desk Night Audit will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required.
Responsibilities:
- Register guests, issue room keys, provide information, process payment for stay, and ensure experience of a lifetime.
- Assist at other departments' front desks, internal and external, as necessary.
- Handle confidential and guest information with the highest degree of integrity.
- Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.
- Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.
- Practices safe work habits in all types of duties and with all equipment.
- Complies with all Resort policies, procedures, and standards of operation.
- Embraces and promotes Vail Resorts Values.
- Other duties as assigned
Requirements:
- Ability to work over night shifts from 10:30PM-7:30AM – Required
- LMS knowledge - Preferred
- Punctual and professional appearance - Required
Job Benefits:
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Seasonal Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 417027
Salary : $17 - $20
