What are the responsibilities and job description for the Customer Service Lead position at Valhalla Vitality?
Job Description
Join Our Team as a Customer Service Lead at Valhalla Vitality!
Valhalla Vitality is a telemedicine holistic wellness center that delivers convenient access to health-promoting therapies that improve overall well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides therapies for weight loss and anti-aging, innovative weight loss therapies such as Semaglutide and Tirzepatide, and therapies to restore hormone balance.
Job Description
We are seeking a highly motivated and experienced Customer Service Lead to join our team. The ideal candidate will have exceptional leadership skills, a passion for customer satisfaction, and a proven track record of success in a customer service environment. As a Customer Service Lead, you will be responsible for supervising and guiding a team of customer service representatives, ensuring that they provide outstanding support to our valued customers. You will also play a key role in optimizing processes, implementing best practices, and fostering a positive and collaborative work environment.
Duties & Responsibilities
Pay: $20.00 - $24.00 per hour
Expected hours: 37.5 per week
Benefits:
Valhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.
Valhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.
Join Our Team as a Customer Service Lead at Valhalla Vitality!
Valhalla Vitality is a telemedicine holistic wellness center that delivers convenient access to health-promoting therapies that improve overall well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides therapies for weight loss and anti-aging, innovative weight loss therapies such as Semaglutide and Tirzepatide, and therapies to restore hormone balance.
Job Description
We are seeking a highly motivated and experienced Customer Service Lead to join our team. The ideal candidate will have exceptional leadership skills, a passion for customer satisfaction, and a proven track record of success in a customer service environment. As a Customer Service Lead, you will be responsible for supervising and guiding a team of customer service representatives, ensuring that they provide outstanding support to our valued customers. You will also play a key role in optimizing processes, implementing best practices, and fostering a positive and collaborative work environment.
Duties & Responsibilities
- Oversee the customer service and onboarding line inquiries and ensure that all are answered promptly and correctly
- Serve as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively
- Conduct quality checks on the responsiveness of the customer service
- Generate customer service templates and proofread documents for grammar, punctuation, and spelling errors
- Liaison between different departments within the company
- Document patient request/information
- Responding efficiently and accurately to patients with solutions to inquiries
- Demonstrates proper judgment at all times when determining what action to take when resolving problems
- Highly attentive to detail
- Proven working experience in Customer Service
- Proficient English
- Ability to think strategically and lead the customer service team
- Strong client-facing and communication skills
- Knowledge of basic computer and word processing applications
- Minimum of three years of related experience
Pay: $20.00 - $24.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Bachelor's (Required)
- Customer service: 3 years (Required)
- Medical office management: 2 years (Required)
- Telehealth: 2 years (Required)
- Google Suite: 2 years (Required)
- Howard Beach, NY (Required)
Valhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.
Valhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.
Salary : $20 - $24
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