Assistant Community Manager - Firewheel Town Village

Description

We are Valiant Residential

We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients. 

At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit. 

We are seeking an Assistant Community Manager who will be responsible for: 

Job Summary:

The Assistant Community Manager works closely with the Community Manager to ensure the smooth running and operation of the property and acts as the Community Manager in their absence. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community.

Responsibilities:

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. 
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis. Review with the Community Manager before obtaining signatures.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor. 
• Contribute to the community's cleanliness and curb appeal on a continuing basis.
• Enforce policies of the community.

Requirements

Position Requirements:

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Education:

• High school diploma or equivalent
• 2 years of college preferred 

Physical Requirements:

• Must be able to sit, stand, climb, stoop, and remain at a desk for a period of up to 8 hours or more if needed.
• Must be able to walk the property for a period of up to 8 hours (or more) in various weather conditions.
• Must have the ability to climb stairs for purposes of showing properties to prospective tenants.
• Must be able to lift up to 30 lbs. as needed.

Consistently ranked as a “Top Places to Work” by the Oklahoman, Houston Chronicle, and Dallas Morning News, Valiant Residential is proud to be a key player in the property management industry. In addition to exciting opportunities for growth and development, we pride ourselves on providing outstanding benefits and time off.

Benefits:

• 3 Medical Plans to choose (1 plan is free to team members)
• Dental
• Vision
• Life Insurance (free to team members)
• Voluntary Life Insurance and Ancillary plans for purchase
• 401k plan with Company match

Time Off:

• PTO (personal time off)
• Sick Time
• Floating Holidays (2 per year)
• Your Birthday off with pay