What are the responsibilities and job description for the GOVERNMENT SALES Officer position at Valley Bank?
The Government Services Officer II manages an assigned portfolio of government clients and contributes to the overall growth of the division through revenue production by proactively selling financial products and services to local, county and state government agencies. Also responsible for the bid process on BAN/TAN/RAN notes.
Responsibilities include, but are not limited to:
- Develop new customer relationships by calling on targeted prospects, and existing clients, and working with market managers of the territories assigned.
- Manage portfolio of government clients to obtain more revenues from existing relationships and reduce client attrition.
- Prepare, schedule and conduct quarterly Business Reviews to keep abreast of changes in the customers business; to match products and services to customer needs providing creative options and solutions; and to manage the customer relationship ensuring continued satisfaction, retention, and loyalty.
- Prepare management reports to track sales results monthly.
- Participate in regional meetings of business partners to enlist their consistent support and heightened awareness of government and corporate products and services.
- Cross-sell additional products and services to deepen governmental relationships while enhancing the customer's experience and make referrals to other lines of business
when appropriate. - Participate in proactive team efforts to achieve company and department goals.
Required Skills:
- Keen awareness of customer service issues and the elements that impede GS from providing exceptional service and/or diagnose resolutions.
- Success in establishing/maintaining long-term relationships with local and county governmental agencies.
- Ability to develop and deliver sales presentations and close sales in a professional and effective manner.
- Strong collaborative skills with market managers and business partners.
- Proficiency in sales and service techniques including proactive selling and networking.
- Strong organization and interpersonal skills with a focus on customer service and the ability to grasp concepts, products and processes quickly.
- Self-motivated, self-directed, high energy, and results oriented individual with experience in a sales environment and a background in developing customer relationships, achieving specific sales goals, and building referral sources.
- Strong knowledge of Demand Deposit and Cash Management services and processes with the ability to communicate expertise to clients.
- Excellent verbal and written communications, presentation, follow up and interpersonal skills required.
- Working knowledge of Bank Compliance Regulations.
- Solid organizational and time management skills.
- PC Skills - Good working knowledge of Word, Excel, & PowerPoint.
Required Experience:
- High School Diploma or GED and a minimum of 5 years sales experience
- Minimum 2 years branch/back-office experience.
- Bachelor's Degree preferred.
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