Patient Access Rep
Job Posting for Patient Access Rep at Valley Regional Hospital
Urgent Care
Full time
Days
75
Provides indirect patient care in the physician practices. Coordinates all aspects of patient registration & appointment scheduling processes. Performs clerical duties related to registration, referrals, and other administrative needs related to the patient's care. Effectively communicates with patients & families, as well as office & clinical staff. Participates in performance improvement activities.
Essential Functions:
- Complete registration functions related to scheduling appointments in the physician practice setting: answer telephone and direct patients as appropriate, update patient demographic, employment and insurance information in medical record & other systems, answer questions and address other patient concerns.
- Support insurance verification functions as required to enhance revenue cycle, including verifying patient insurance information is accurate and up-to-date, collecting accurate co-payments, and assisting with pre-authorization and ABN processes as defined by the practices and in support of the patient's clinical plan.
- Gather patient medical records and information as needed to ensure smooth & efficient patient appointments with the physician practice provider.
- Coordinate patient care needs with other physician practice and hospital staff including timely entry and/or follow up of patient referrals to specialty care and other internal and external services.
- Fulfil administrative needs of the practice as needed for the patient care experience; this includes, but is not limited to sorting paperwork; scanning documents into the medical record; faxing documents; retrieving, opening, and distributing mail; assuring medical record releases are signed, scanned and completed, and responding to ad hoc administrative requests as needed from physician practice management team.
- Performs above functions in physician practice location as assigned, which may require mastering of different processes and working with multiple teams.
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- Minimum of one year of medical office experience along with Medical Terminology.
- Effective written and verbal communication skills, as well as a pleasant demeanor and strong customer service skills.
- High integrity, able to follow written procedures and verbal instructions.
- Self-motivated learner who takes initiative to learn complex processes
- Professional manner and appearance with understanding of appropriate workplace behavior & communication.
- Ability to keep all patient interactions confidential as appropriate and in accordance with VRH policy and state & federal regulations.
Valley Regional Healthcare is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or any other characteristic protected by law.
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Job openings at Valley Regional Hospital
Valley Regional Hospital
Claremont, NH
Full Time
Valley Regional Hospital
Claremont, NH
Full Time
Valley Regional Hospital
Claremont, NH
Full Time
Valley Regional Hospital
Claremont, NH
Full Time
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