Client Success Representative

Job Overview:

Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

It's a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work.

Here are a few benefits of choosing to work for Value Garage Door Service

· Paid training

· Bonuses based on performance

· Tech tools to help you do your job efficiently

· Health insurance

To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Responsibilities: (This list may not include all the duties assigned)

• Go the extra mile to help homeowners and potential customers
• Manage large amounts of incoming phone calls and outbound return calls
• Use software, like our Housecall Pro CRM, to record interactions with homeowners
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines, and policies.

Basic Position Requirements:

Abilities:

• Proven sales and customer support experience or experience
• Strong phone, active listening and overall communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent

Job Type: Full-time

Pay: $16.28 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid training
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Battle Ground, WA 98604 (Required)

Ability to Relocate:

• Battle Ground, WA 98604: Relocate before starting work (Required)

Work Location: In person