What are the responsibilities and job description for the Customer Service Representative position at Van Gorp Corporation?
Position Summary:
Performs a variety of procedural duties necessary to inaugurate customer orders from production through shipment; maintains accurate records as required; maintains good customer relations through knowledge of the product; fabricating method and pricing structure for standard pulleys.
Job Duties:
- Receives and processes orders from customer requests via phone, mail, fax, and/or email.
- Calculates prices and weights from predetermined information.
- Initiates any forms necessary for orders.
- Logs information necessary to maintain accurate records.
- Performs tasks such as tracing orders, expediting, change orders, etc. that are necessary to maintain good customer service.
- Quotes price and delivery of standard pulleys from phone, mail, email and/or fax requests.
- Handles irate customers in a professional manner.
- Performs other duties as assigned by Supervisor.
- Adhere to ISO 9001 Standards
- Follow company Ethics and Environmental Programs.
- Follow State and Federal Environmental Compliance Programs.
Qualifications/Skills Required:
- High school or GED with strong math concentration and mechanical aptitude.
- Previous telephone/customer service experience helpful.
- Excellent customer service skills (friendly, courteous and helpful).
- Excellent communication skills – verbal and written.
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