What are the responsibilities and job description for the Customer Service Manager position at Van Vreede's?
Customer Service Manager position handles the majority of post sale customer issues for our Appleton & Oshkosh locations. This position is in contact with customers on a daily basis; representing the company in a professional manner, providing outstanding customer service is of extreme importance. All activities must be carried out in a professional manner.
The Customer Service Professional will:
Confer with customers by telephone or in person to obtain details of concerns regarding their appliance and furniture purchases then, take appropriate action; follow company policy.
Act as liaison between customers and manufacturers when necessary.
Track replacement parts that have been ordered from the service center ensuring their arrival to the appropriate location.
Follow payments and reimbursements from manufacturers.
Assist store managers with issues relating to customer service.
This is NOT a sales position.
The individual that fills this position must be passionate about providing excellent customer service. They must also have knowledge of principles and processes for providing customer service, such as customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Great communication and active listening skills are required.
This position is full-time , Monday-Friday schedule 8:00am-5:00pm
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Ability to Relocate:
- Appleton, WI 54914: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20