Volunteer Services Specialist

Vanessa Behan is a center that provides emergency childcare for children birth through age 12 in a safe and nurturing environment. We help parents who are having difficulty providing safe shelter and care for their children. We also provide parenting classes, crisis counseling, diapers and formula and referrals to other community resources.

This position is responsible for the management of childcare and kitchen volunteers, volunteer recruitment, licensing requirements and metrics for all volunteers, and the coordination of group projects in support of Vanessa Behan operations. You will develop strong relationships with our volunteers, provide consistent, excellent customer service to our community visitors, staff, and volunteers.

Primary Responsibilities:

• Recruitment of volunteer positions including interviewing, reference checking and attending volunteer recruitment fairs.
• Coordinating of on-boarding paperwork, scheduling of orientation, creating volunteer files and closing of records and files when volunteers leave.
• Communication with other departments regarding event needs and aid in recruitment.
• Managing volunteer scheduling for childcare and kitchen volunteers notifying appropriate departments of daily schedule, any changes or cancellations and updating volunteer sign-in sheets as needed.
• Maintain the Master Volunteer Calendar that includes the event and group project volunteers in coordination with the Program and Development departments.
• Tracking all volunteer hours and input into Donor Perfect program. This includes validation of absence or missed sign-in and ensuring volunteers are meeting minimum hours requirements for each volunteer position.
• Maintenance of volunteer files to ensure licensing requirements are met, keep DCYF quarterly roster up to date, track leave of absences and participate in DCYF annual review.
• Primary contact for groups wanting to volunteer at Vanessa Behan. Solicit organizational needs, coordinate, and supervise groups when in the building ensuring departments are aware of when groups will be at Vanessa Behan.
• Attend or coordinate community fairs to bring awareness of volunteer program in conjunction with HOPE.
• Create volunteer hours report monthly or more frequently as requested.
• Create strong relationships with department heads with an eye towards volunteers.

MINIMUM REQUIREMENTS

• Must be 18 years of age.
• AA degree preferred, high school diploma required.
• Previous volunteer administration experience required.
• Previous receptionist experience is a plus.
• Successful completion of Washington State and National background check prior to hire. Completed every 3 years.
• Successful completion of fingerprint check prior to hire. Completed every 3 years if volunteer lives out of state.
• Meet all current vaccination requirements.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Must be compassionate, non-judgmental and have a passion for helping families.
• Ability to work well individually and as a team member.
• Skilled at maintaining strict confidentiality.
• Strong customer service skills including answering phones, directing calls, and engaging with the public.
• Excellent oral and written communication skills.
• Effective interpersonal communication skills – verbal, nonverbal and written.
• A high degree of professionalism, ethics, and interpersonal skills
• Effective problem-solving and conflict resolution skills
• Ability to learn new applications and enter data into databases such as the Community Relations database.
• Proficient in MS Office Products.

Job Type: Full-time

Pay: $20.80 - $24.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Weekends as needed

Experience:

• Volunteer Supervision: 1 year (Required)

Work Location: In person