What are the responsibilities and job description for the Lead Critical Facilities Engineer, NA position at Vantage Data Centers?
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Site Operations Department
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.
Position Overview
We are looking for a Lead Critical Facilities Engineer who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry.
The Lead Critical Facilities Engineer is responsible for coordinating work efforts, serving as the primary escalation point, and ensuring smooth workflow between shifts within the Critical Facilities team. This role involves operating, maintaining, and performing service repairs on critical Data Center systems, coordinating maintenance vendors, and developing reliability reports. The Lead Technician also assists in training team members, creating maintenance procedures, and managing inventory and supplies. The role requires hands-on experience in industrial electrical and mechanical systems, knowledge of critical facility operations, technical writing skills, and the ability to interpret blueprints and schematics.
The successful candidate for this role will lead and work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers.
If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components and lighting systems. If you know the importance of getting it right the first time and not disrupting mission critical data centers. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on!
Essential Job Functions
Coordinate work efforts and ensure seamless workflow between shifts.
Act as the primary escalation point for on-shift Critical Facilities Technicians.
Support the creation and review of MOPs/SOPs/EOPs for critical work efforts.
Work independently and as part of a team under limited supervision.
Organize workflow, adapt priorities, and exercise discretion and judgment as needed.
Maintain frequent contact with employees at all levels and external vendors.
Duties
Operate, maintain, and service critical Data Center systems, including UPS, PDU, generators, ATS, controls, etc.
Generate reliability reports to achieve and maintain 100% uptime and capacity targets.
Coordinate and oversee maintenance vendors to ensure personnel safety and protect critical equipment.
Create MOPs, SOPs, and EOPs for maintenance activities and ensure compliance.
Assist in training Critical Facilities team members in maintenance techniques and troubleshooting.
Contribute to the creation of the Annual Maintenance Calendar.
Lead in-house maintenance and coordinate between shifts for on-time PM completion.
Identify team needs in collaboration with the Chief Engineer, ensuring availability of parts, tools, and training.
Collaborate with fellow Lead Engineers to ensure timely completion of preventive and corrective maintenance.
Track, control, and procure inventory and supplies required for maintenance.
Assist in OPEX and CAPEX project forecasting.
Support Critical Facilities Technicians in completing PQS and preparing for oral board exams.
Job Requirements
Minimum 3 years (5 years preferred) of hands-on experience in maintaining industrial electrical and mechanical systems in mission-critical facilities.
Proficiency in emergency generators, electrical distribution, PDUs, UPS, switchgear, HVAC, cooling systems, and building monitoring/control systems.
Ability to read commercial building blueprints, electrical single lines, and schematics.
Knowledge of mechanical and electrical systems commonly used in data centers.
Strong technical writing skills for creating, coordinating, updating, and modifying maintenance procedures.
Electrical or mechanical field experience, with intent to obtain relevant license within a reasonable time.
Training in areas of specialty, such as UPS maintenance, is desirable.
Reliable transportation for reporting to work or emergencies.
Travel expectation is less than 5%, primarily for training purposes.
Successful completion of a background check is required.
Physical activities and requirements
The Lead Critical Facilities Technician may be involved in various physical activities and must meet the following requirements:
Climbing ladders, stairs, scaffolding, and ramps.
Kneeling, crouching, and crawling.
Reaching, standing, and walking for extended periods.
Pushing, pulling, and lifting objects of varying weights.
Grasping and performing repetitive motions.
Maneuvering and working around raised access floors of varying heights.
Physical Working Conditions
The position entails working in extreme cold and heat, with exposure to noise, vibration, high air movement, and various hazards. These hazards may include proximity to moving mechanical parts, vehicles, electrical current, working at heights, high heat, or exposure to chemicals.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
