What are the responsibilities and job description for the IT Technical Support Analyst - 1 month fixed term position at Varicent?
Varicent is the industry leader in developing Sales Performance Management (SPM) software, enabling businesses worldwide to Plan, Operate and Pay effectively to drive sales performance and growth.
A named Leader in the Gartner Magic Quadrant for Sales Performance Management seven times in a row, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.
Reporting to the Director, Workplace Experience, you will play a key role in the enablement, maintenance, and support of our employee focused IT systems, processes, and programs for all Varicent employees globally. You will ensure a seamless and productive work environment for both remote and in-office experiences and will work closely with the IT Manager and Security Department to ensure our employee assets are protected and monitored. This is a great opportunity to gain experience in an IT Support role for an industry leading Software Company. If you have a strong work ethic, are enthusiastic, and enjoy challenging status-quo and making things better, we want to hear from you.
Office Hybrid role:
3 days in the office, Tuesday, Thursday plus one additional day.
Office location:
4711 Yonge St Suite 300, North York, ON M2N 6K8
\n- Provide first-level problem resolution, which includes duties such as problem definition, research, and resolution of problems. Liaise with IT Vendors on support tickets and escalation issues as required
- Lead onboarding / offboarding IT activities including procuring and receiving computers, preparing laptops (imaging, software, etc.), and deploying equipment to users
- Create email accounts and maintain active directory
- Connect with users to complete the onboarding process
- Adhere to service level agreements with customers to continually increase customer satisfaction
- BSc. in Computer Science, or a Diploma in IT hardware & networking. Having a MCITP and CCNA Certification is an asset
- Minimum of 2 years experience installing and setting-up corporate laptops across multi-location organizations
- Demonstrated ability to work extremely well under pressure
- Strong communication skills and the ability to work collaboratively across teams
- Customer-focused approach to your work, your strong problem solving skills, and you ability to challenge status-quo
- Ability to work unsupervised and effectively prioritize multiple demands at one time
- Ability to work on-site from our Toronto office a minimum of 2 days per week
Office Hybrid role:
3 days in the office, Tuesday, Thursday plus one additional day.
Office location:
4711 Yonge St Suite 300, North York, ON M2N 6K8
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com
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