What are the responsibilities and job description for the Service Desk position at vArida-Tech Inc.?
Job Description:
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.
Assists end-users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision.
Job Types: Full-time, Contract
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Please share your email address and prefer time to reach you
Experience:
- Help desk: 3 years (Required)
- Windows: 2 years (Required)
Work Location: In person
Salary : $15 - $20
