What are the responsibilities and job description for the Customer Service Specialist position at VaxCare?
Customer Service Specialist
• If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you.
• If you enjoy endless routine of the same mundane tasks, then this job is not for you.
• If you enjoy being a part of America’s healthcare cost problem versus its solution, then this job is not for you.
VaxCare is a fast-growing and innovative technology company that is forever changing the way physicians manage vaccines. Customer Service Specialists are the glue between our service and our customers. We offer exceptional support to our customers, working on the front lines to train, help, and advocate for them via email, telephone, and webinar while deriving insights into how to design our service to better meet their needs. We are the communication bridge leading our customers to higher profitability and efficiency by using our technology. Are you ready to be the sounding board for our customers and to turn today’s opportunities into a better tomorrow? If you’re ready for these challenges this could be a great fit for you.
QUALITIES NEEDED:
• Critical thinking and problem-solving skills to face new challenges head-on
• Energy to foster relationships with customers to help make them feel taken care of
• Verbal, written, and presentation skills to communicate effectively
• Exceptional organizational skills to keep the facts straight
• Intellectual curiosity to ask the questions that improve our service
• Resourcefulness to work with other departments to get things done
• Knowledge of general IT solutions to confidently answer the questions our customers ask
• Diligence to meet deadlines
• Previous Call Center experience preferred
