What are the responsibilities and job description for the IT Help Desk Technician - Level 1 position at VC3?
Job Details
Job Description
Job Description
Description
Key Responsibilities
Skills Knowledge and Expertise
Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - Developing Growth Minded People - Is the driving force behind our values and why we do what we do.
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.
Key Responsibilities
- Provide end user support to inbound phone requests from CVS clients.
- Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
- Use the Issue identification model to identify problems with client computers.
- Install, modify and repair computer hardware & software.
- Run diagnostic programs to resolve computer problems.
- Tier 1 server & Network device management. (Connectivity issues & New user setup)
- Resolve technical problems with WAN & LAN issues
- Follow-up with clients to assure issue resolution
- Escalate out of scope issues to ROC II team.
- Train and educate CompuVision clients on technical standards.
Additional Responsibilities:
- Maintain accurate and up to date documentation through the change management process.
- Maintain accurate and real time up to date timesheets.
- Attend monthly training & team meetings as required.
- Participate in the on-call rotation (1 week every 3-4 months
Skills Knowledge and Expertise
Education Requirements, Skills, and Knowledge
- At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
- At least 1-year demonstrated experience managing & working with the following technologies:
- Windows 7, 8, & 10
- Microsoft Office Suite (2010 & Newer)
- Windows Server 2008 R2, 2012 R2, 2016
- Active Directory
- DHCP
- DNS
- Terminal Services
- Microsoft Exchange 2007, 2010, 2013
- Office 365
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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