What are the responsibilities and job description for the Superstar CSR Needed position at VCA Animal Hospitals?
Join the VCA 4 Paws Animal Hospital Team!
Location: 16625 Dove Canyon Rd. San Diego, CA 92127.
Servicing the communities of Rancho Santa Fe, Rancho Bernardo, 4S Ranch, Poway, Del Mar, and others.
VCA 4 Paws Animal Hospital has been serving the 4S Ranch and Rancho Santa Fe communities with compassionate veterinary care for 16 years. We are proudly AAHA accredited and pride ourselves on offering gold standard medicine to our incredible patients and clientele. We have 5 full time DVMs and a Board Certified Surgeon that will travel for procedures as necessary. Teamwork is constant in our daily practice, and our team is dedicated to make it their mission to help pets live long healthy lives. To be true to this mission, we rely on teamwork. Each team member is equally important in helping our patients and clients.
At VCA 4 Paws Animal Hospital, we are looking to add a full time or part time receptionist to our hospital! We have a unique culture in our hospital that values each person’s individual skill and personality. There is something special about you and we are excited to learn more!
We are proud to work with two rescues; “The Animal Pad” and “Labs and More” which brings unique and fun cases to the practice in addition to some much needed puppy cuddles.
Compensation: $17.25 - $22.00 per hour depending on experience.
Schedule: Full time - four 10 hour shifts weekly, Part time - 2-4 8 hour shifts weekly.
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We are looking for someone that is looking to be a part of a tight knit team. We are a very busy practice and looking for a highly motivated hard worker! Holidays and weekends are a must.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Salary : $17 - $22
