Specialty Service Coordinator

VCA Animal Care Center of Sonoma County is looking for a motivated and organized individual to join our neurology team as a Specialty Service Coordinator.

Located near Santa Rosa, VCA Animal Care Center of Sonoma County is a 24-hour emergency and specialty hospital that has been caring for the pets of our community for over 40 years. We value a culture of teamwork with a positive and fun work environment. We are committed to excellence and exemplary care of pets and their human companions. We can only achieve this commitment through our passionate and dedicated team. Our leadership team is devoted to maintaining a supportive and compassionate work environment.

Our ideal individual would be familiar and comfortable with veterinary medicine and is looking to build new skills and knowledge while in a administrative position. This is a Monday through Friday position, 8AM to 4:30PM with some flexibility in start and end time.

Job Summary:

• Assist doctor and other hospital staff by organizing and managing the departments patient schedule.
• Work closely with clients to help them navigate their pets care with the neurology department
• Handles administrative procedures for doctors and technicians/assistants.

Education, skills and experience:

• High School Diploma
• Previous experience or training/education working in a veterinary facility
• Computer competency in a variety of platforms
• Able to function with minimal direction, and be flexible in responding to diverse and changing needs
• Able to empathize with clients a nd listen to them while remaining focused and professional
• Detail and task oriented
• Able to work in a high stress and fast paced environment
• Strong interpersonal communication skills for support of team and clients

Typical daily responsibilities:

Appointment management

• Communicate with clients prior to appointments and ensure appropriate information is delivered to client
• Obtain all pertinent medical records and radiographs for appointments
• Review medical records for accurateness and completeness
• Engage with client to confirm appointments
• Follow appointment scheduling and cancellation protocol
• Work in collaboration with Client Service Representatives to schedule appointments and procedures
• Coordinate appointments or procedures with other services if necessary

Client Communication and department tasks

• Communicate with clients, assisting them with managing the care of their pets in relation to our hospital and the neurology department.
• Monitor internal tasks to the department and complete or forward them to appropriate personnel.
• Clear and concise documentation of communication with client

Physical requirements:

• Required to stand, walk and sit; talk or hear, both in person and by telephone; Occasionally required to stoop, kneel, bend, crouch and lift up to 25 pounds.

Why Join The VCA Animal Care Center family?

VCA is a community of dedicated professionals that will encourage you to explore everything a veterinary career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining our team:

• 4 weeks of parental leave with 100% pay 
• Employee Assistance Program
• Access to Emotional Health support
• Health & wellbeing resources
• 401K with company match
• Medical, Dental and vision insurance 
• Substantial employee pet discounts 
• Daily refreshments
• Position compensation ranges from $20 to $23 per hour depending on experience

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Salary : $20 - $23