What are the responsibilities and job description for the Technical Support position at VEHLO?
Job Details
Job Description:
Service Lane eAdvisor is a SaaS (Software as a Service) provider of industry leading service lane software for automotive dealerships. Service Lane eAdvisor' s unique hardware and software solution provides automotive dealerships the ability to dramatically improve profitability through service department efficiency and increased customer-pay service revenue. A position with Service Lane eAdvisor offers an excellent opportunity for personal and professional growth within a fast-growing, dynamic organization.
This position is perfect for anyone pursuing a computer science or information technology degree. The Software Quality Assurance/Technical Support Specialist serves two vital roles: 1. Perform testing and validation of beta level software. 2.Provide technical support and troubleshooting for Service Lane eAdvisor Dealership Clientele. Software QA essentially involves doing your best to try to 'break' a new release of software. You will follow test plans and document your findings. Technical Support requires the ability to respond to client's requests for technical assistance via phone using remote desktop software. The technical assistance involves diagnosing and resolving the basic technical hardware and software issues. You will also be involved in the software development life cycle. You will gain valuable industry experience in cutting edge software design and quality assurance.
Job Qualifications:
- Experience Installing Application and Drivers on Windows
- Basic knowledge of wireless networks
- Familiarity with Excel and Word Software
- Good oral and written communication skills
- Customer service oriented
Preferred Skills:
- Programming or Windows Scripting Experience
- Experience setting up wireless networks
- Previous Help Desk experience
