Customer Service Representative

Job Title: Customer Service Representative
Direct Reporting: Sara Doudrick, Customer Service Manager
FLSA Status: Exempt (Full-time, salaried)

Customer Service Representative

Overview
The Customer Service Representative is a highly knowledgeable, professional, and courteous guide to the world of Veloci Performance Products. A strong attention to detail and a positive, problem-solving attitude is a must. The customer service team supports large volumes of order requests, through timely and well-thought-out written and verbal communication.

Essential Duties and Responsibilities:

• Deliver a consistent, exceptional level of Customer Service to new and existing customers alike.
• Answer and manage incoming phone calls and emails. (e.g., order entry, sending invoices, troubleshooting, etc.). With the ability to memorize, recall, or research answers quickly.
• Accurately and efficiently process orders, create return orders, and credit memos.
• Accurately modify or cancel orders: communicate order changes to relevant parties.
• Act as sales support – resolving questions and service issues – inbound requests – up-selling and cross-selling.
• Works successfully with other departments to ensure the customer’s requests and/or concerns are accurately addressed (sales, accounting, procurement, and warehouse operations).
• Ability to learn and follow all customer service procedures and policies.
• Builds relationships with customers across multiple geographic markets.
• Other duties and responsibilities as assigned.

Qualities and Skills

• Self-motivated and proactive.
• Reliable and consistent work ethic.
• Works well as a team and independently.
• Excellent verbal and written communication skills.
• Organized with the ability to manage multiple ongoing tasks.
• Strong attention to detail.
• Takes ownership of work; understands the importance of creating value/recognizes opportunities.
• Customer-focused for positive customer experience and resolution.

Education and/or Experience:

• Education Required: High School Diploma or GED
• Experience Preferred: 2 years of customer support, client services, sales, or a related field.
• Proficiency with Microsoft applications (i.e., Word, Excel), 10 key proficiency is a plus.

Work Environment

• Hybrid Office and Remote work available after the 60-day introductory period. M-F 8:00 – 4:30 PM.
• Structured onboarding process with multiple trainers. Hands-on product training.
• This role will work directly with a highly competitive sales team.

Benefits Offered

• Paid Time Off
• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(K) Plan with a company match of 2%
• Employee Assistance Program
• Health Savings Account
• Parental Leave
• Referral Program
• On Job and Paid Training Opportunities

Equal Employment Opportunity
Veloci Performance Products is proud to be an equal-opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth, and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Veloci Performance Products, Inc. is proud to be an equal employment opportunity employer. Our success depends on the combined skills and talents of all our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, marital status, family status, medical condition, national origin, disability status, protected veteran status, or/and other characteristics protected by law.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Burnsville, MN 55337: Relocate before starting work (Required)

Work Location: Hybrid remote in Burnsville, MN 55337

Salary : $45,000 - $55,000