Account Manager

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Account Managers for Rapid Recon and Velocity Automotive products act as client advocates by being the primary champions for the customer and their bridge to all internal teams the customer may need to interact with. The Account Manager’s primary responsibility is to manage the relationship between the customer and Vehlo, by building a solid connection with both the primary users of our software and the primary decision-makers at the dealership. Finally, they are expected to be subject matter experts on anything pertaining to their customers for all other internal teams to rely on. Account Manager performance is ultimately measured by customer satisfaction and revenue retention.

What You'll Do:

• Develop a solid and trusting relationship between major key contacts.
• Resolve key customer issues and complaints, working with and communicating with internal teams to manage the full customer experience.
• Develop a complete understanding of key account needs. This includes, but is not limited to:
• Expand relationships to assist in bringing in new clients and continuous utilization of our current relationships to increase revenue by upgrading products or adding additional stores.
• Contact the customer on a regular basis to understand their needs and build a meaningful relationship
• Identify issues with current customers’ accounts then take immediate and necessary action to identify the root cause and the best course of action to bring the customer back to good standing.
• Resolve low customer buy-in and usage.
• Log all tasks and communication with detailed notes into SalesForce.
• Keep Salesforce up-to-date with the correct organization and contact data.
• Provide Account notes thorough enough that anyone in the company can jump into an account and know exactly what’s happened and what’s going on with the customer.
• Continuously develop your personal knowledge of both the software and the automotive industry to better help and meet their customers’ needs.
• Present and train on new features as they are introduced or upgraded.
• Provide prep work and participate in Discoveries, Launches, and Performance Reviews and be the main point of contact and project manager for the entire onboarding process

What You'll Need:

• Proficiency in Microsoft Office
• Self-Motivated
• Experience with web meeting tools
• Ability to multi-task and handle multiple priorities
• Bonus: previous experience in the automotive industry

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.