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Front End Manager

Ventra Health, Inc.
Fort Worth, TX Full Time
POSTED ON 4/18/2022 CLOSED ON 5/20/2022

What are the responsibilities and job description for the Front End Manager position at Ventra Health, Inc.?

Overview:
Job Summary:
  • The Front-End Manager reports to the Director of Billing and Intake. The Front-End Manager is responsible for ensuring Ventra Health front end billing standards are met on each client, must be able to communicate standards to and drive performance through Business Process Outsourcing (BPO). A Front-End Manager must comply with applicable laws regarding billing standards and be able to motivate a team to strive to provide superior service to anesthesia providers throughout the country. The Front-End Manager reports to the Director of Billing & Intake and is an exempt position.
Responsibilities:
Essential Functions and Tasks:
  • Creating and updating front end instruction including but not limited to charge tips and protocols, demographic tips and protocols, mapping of billing documents, demographic plan and carrier list, PQRS instructions, signature logs
  • Resolving overlaps
  • Resolving issues in problem stations and BPO returns imaging station
  • Providing instructions on demo download
  • Review open incidents batches to make sure there are not any charges. If charges exist, resolve the issue with the appropriate BPO
  • Work pending BPO visit batches
  • Provide feedback to BPOs
  • Add referring providers to MedSuite
  • Route MedSuite changes to the appropriate team
  • Answer any questions regarding front end to Ventra Health team
Qualifications:
Education and Experience Requirements:
  • Associates or bachelor’s degree preferred
  • Proven success in supervising employees
  • Medical billing experience required; anesthesia/ASC preferred (depending on division)
  • Strong written and verbal communication skills
  • Ability to make decisions in a timely fashion that are sound, accurate and supported by the reasoning and inclusion of appropriate people
  • Must be able to supervise and motivate a team of employees
  • Ability to identify and resolve issues about employees, patients or providers
  • Must be able to prioritize and accomplish objectives in a timely fashion
  • Demonstrate proficiency as a Payment Analyst
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