Arcade Manager

WHAT WE DO

VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you looking for a fun and exciting opportunity in the entertainment industry? If so, we have the perfect job for you! We are seeking a friendly and enthusiastic individual to join our team as a Site Operations Manager. As a Site Operations Manager, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.

Responsibilities

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort
• Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
• Ensures compliance to all company and customers' safety standards
• Exhibits excellent customer service to address service issues or concerns
• Completes and manages budgets and costs associated with servicing and maintaining equipment
• Forecasts and control labor cost on a weekly, monthly, and annual basis
• Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
• Ensures staff maintains a professional appearance by adhering to dress code policy
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines

Requirements

• Bachelor's degree required (Business, Logistics, Engineering, etc.) or 4 years of Management experience preferably in the Amusement Industry or related field
• Detailed oriented and process driven with excellent management skills
• Excellent verbal and written communication skills
• Demonstrates a professional attitude in a fast-paced environment
• Tech-savvy and mechanically inclined
• Delivers exceptional customer service with a professional demeanor
• Proficient in Microsoft Office products
• Able to work a flexible schedule including nights, weekends, and/or holidays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Weekends as needed

Application Question(s):

• This is a full-time, salaried position, are you able to commit to an open and flexible schedule, including weekends and holidays?
• Have you previously worked for VENU or any subsidiaries (ScooterBug, Best Lockers, CTM Group)?
• Are you related or know anyone that works for VENU or any subsidiaries (ScooterBug, Best Lockers, CTM Group)? If so, who?
• What is your desired annual pay range?

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)
• Management: 2 years (Required)

Work Location: In person