What are the responsibilities and job description for the Account Manager position at Verisk?
Company Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
Job Description
Partners with sales executive and acts as liaison and advocate between accounts (small to mid-sized) and Xactware at all levels. (Requesting all config account changes).
Ensure proper entitlement for customer contacts (key codes, XA accounts, eSC accounts, profiles, training, closing accounts etc..).
Gain knowledge of clients’ processes, procedures, infrastructure and support needs.
Ensure customer satisfaction and resolution of all post-implementation.
Send monthly reports: support issues, tips & tricks, and market trends.
Promote custom projects that improve client’s workflow efficiencies and increase Xactware revenue.
Some travel required to visit assigned accounts when appropriate.
Completes all responsibilities as outlined on Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with reasonable accommodation.
Qualifications
4 years as Professional Services - Product Specialist or comparable experience
Met or exceeded customer satisfaction scores while working in similar role
BA/BS in business or related technical field and/or equivalent experience preferred
2 years maintaining customer relationships as Product Specialist and/or applicable experience
3 years assisting with and/or managing projects, a portfolio of accounts and/or equivalent work related experience
Strong organizational, planning and coordination skills
Ability to manage priorities, work independently, meet tight deadlines and achieve targets
Ability to manage and motivate personnel who may or may not be direct reports
Strong communication and interpersonal skills
Strong customer service, follow through and focus skills
Exceptional problem solving and analysis skills
Proficient with MS Office, MS Project, Visio, Excel, MS PowerPoint & Internet technologies
Knowledge of property insurance claims processes
Additional Information
Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies!
At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.
Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.
But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.
It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.
At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.
At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the 7th consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
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Consumer Privacy Notice
At Verisk, the health and safety of our people is our number one priority. Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.
