IT Help Desk Technician

The Help Desk Technician should be able to diagnose and resolve challenging problems quickly.  You should be well-versed in all aspects of computer systems configuration and maintenance.  Your goal will be to ensure that our technology runs smoothly for both employees and contractors. This position will be in our Leawood, KS office with a combination of in-person and remote work. Responsibilities: ·       Respond to queries by phone, email, in person, instant message, or through our ticketing system. ·       Offer technical assistance relating to the delivery, configuration, set up, and maintenance of Windows computer systems. ·       Provide training to staff members on technology issues. ·       Troubleshoot software, hardware, and network issues. ·       Clean and repair computer hardware, such as laptops, desktops, and monitors. ·       Documents all work performed in our ticketing system and update internal knowledge base. ·       Take part in regular meetings and projects. ·       Participate in a 24/7 on-call rotation. ·       Perform other job-related tasks as assigned. Qualifications: ·       Associate degree in computer science related field or equivalent work experience. ·       Knowledge of network technologies and concepts. ·       Strong written and verbal communication skills. Additional items a plus, but not required: ·       Office 365/Google Workspace experience. ·       IT related certifications. Awesome Benefits: -  Amazing medical, dental, and vision plans – with minimal cost to you -  Generous Paid Time Off -  11 Company Paid Holidays per year -  Short-Term and Long-term Disability & Company paid Life Insurance- - 401(k) Plan with Company Match (day 1 vesting) Company Overview: Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential. At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard.  Verisys is an Equal Opportunity Employer.  We encourage all qualified persons of every heritage, nation, gender, veteran, or disability status, age, religion or other protected status to apply.